Privacy Policy

At TalentGrub, we understand and respect your privacy concerns. Our Privacy Policy applies to different groups, including (1) job applicants, (2) our employees and consultants that we place on assignment with our clients, (3) users of our website and website pages (“Sites”), and (4) representatives of our clients and vendors.

Our Policy outlines the various categories of personal information we collect, how we utilize that information, situations under which we may share it, and the rights that individuals using our Sites possess regarding their information. We also explain the security measures we have in place to safeguard the information and offer a means to get in touch with us for any queries about our privacy practices or to exercise your rights.

TalentGrub Privacy Policy Statement

At TalentGrub, we take pride in striving to be a leader in the IT staffing industry. As a responsible organization, we understand our duty to protect all the data we hold or process, no matter who it belongs to. This includes TalentGrub, our employees, partners, customers, and suppliers.

By safeguarding this information, we can maintain our reputation as a trusted employer and partner. This allows us to grow as a business and provide exceptional service to our customers.

We expect all staff members, regardless of their position, to familiarize themselves with our security and privacy management procedures. Additionally, we require them to comply with all information security and privacy policies and guidelines.

In return, we promise to ensure that our security and privacy management systems and processes are efficient, effective, and continuously improving. This helps us protect our data assets and avoid any reputational, legal, or financial harm that could result from a data breach.

TalentGrub management wholly supports the information security and privacy management system. We require all our staff, whether permanent or temporary, partner organizations, suppliers, and contractors, to do the same.

Collection of Information

We gather your personal information through various means, such as our websites and social media accounts, phone and fax communications, job applications, and in-person recruitment. Additionally, we collect personal information during our interactions with employees, clients, and vendors. In accordance with local laws, we may collect the following types of personal information::

  • Contact information (such as name, postal address, email address and telephone number);
  • Username and password when you register on our Sites;
  • Information you provide about friends or other people you would like us to contact;
  • For existing employees and contractors, details concerning work performed for TalentGrub and its clients; and
  • Other information you may provide to us, such as in surveys or through the “Contact Us” feature on our Sites.

In case you are a consultant or job applicant and you apply for a position or create an account to apply for a position, we may collect the following personal information, as allowed under local law:

  • Employment and education history;
  • Language proficiencies and other work-related skills;
  • Date of birth;
  • Gender;
  • Bank account information;
  • Citizenship and work authorization status; Disabilities and health-related information;
  • Results of drug tests and criminal and other background checks;
  • Benefits information;
  • Tax-related information;
  • Information provided by references; and
  • Information contained in your resume or C.V., the information you provide regarding your career interests, and other information about your qualifications for employment.

In addition, we may collect information related to emergency contacts or provided by you about other individuals.

Cookies and Web Beacons

When you visit our websites, we may collect certain information using automated technologies such as cookies, web beacons, and web server logs. This information may include your IP address, unique device identifier, browser type, device type, operating system, language preferences, referring URLs, actions taken on our websites, dates and times of visits, and other usage statistics.

A cookie is a file that a website sends to your computer or other internet-connected device to identify your browser or store information in your browser. A web beacon, also known as an internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and is used to transmit information collected through cookies back to a web server.

Through these automated collection methods, we may obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored.

We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent you.

Your browser may allow you to be notified when you receive certain types of cookies or when you restrict or disable certain types of cookies. However, please note that without cookies, you may not be able to use all the features of our websites.

We will obtain your consent before collecting personal information using cookies or similar automated means, to the extent required by applicable law.

How We Use Collected Information

We may use the information provided above to carry out the following activities, as permitted by local law:

  • Providing workforce solutions and connecting people to work; Creating and managing online accounts;
  • Processing payments;
  • Managing our client and vendor relationships;
  • Sending promotional materials, alerts regarding available positions, and other communications;
  • Responding to individuals’ inquiries;
  • Operating, evaluating, and improving our business;
  • Protecting against, identifying, and seeking to prevent fraud and other unlawful activity, claims, and other liabilities; and
  • Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations, and our policies.

If you are applying for a job or creating an account to apply for a job, we may use the information described in our Privacy Policy. This is only if it is allowed by local law. Additionally, this applies to consultants and job applicants.

  • Provide you with job opportunities and work; Provide HR services to you;
  • Provide additional services to you, such as training;
  • Assess your suitability as a job candidate and your qualifications for positions, including running background screens; and
  • Perform data analytics, such as (i) analyzing our job candidate base; (ii) assessing individual performance and capabilities; (iii) identifying skill shortages; (iv) using information to match individuals and potential opportunities, and (v) analyzing pipeline data (trends regarding hiring practices).

We may use the information we collect from you in various ways, which we will inform you about at the time of collection. Additionally, we may use automated means such as cookies, web beacons, pixels, and web server logs to customize your experience on our sites, deliver content that aligns with your interests and usage patterns, and manage our business operations. If required by law, we will ask for your consent before using cookies or similar automated means. We also utilize third-party analytics services on our sites. The providers of these services use technologies like cookies, web beacons, and web server logs to analyze how you use our sites. The information we collect, including your IP address, may be shared with these analytics providers and other relevant third parties to evaluate site usage.

Information We Share

We value your privacy and promise not to disclose any personal information we collect about you unless it’s necessary to fulfill a particular activity or as described in our Privacy Policy. We may share your personal information with vendors who perform services on our behalf and only as necessary for them to complete the services we’ve requested. If you’re a job applicant, we may also share your personal information with clients or subcontractors who have job opportunities available or are interested in placing our job applicants.

There are situations where we may need to disclose information about you, such as if we’re required to do so by law or legal process, to law enforcement authorities or other government officials based on a lawful disclosure request, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss. We may also disclose personal information if we’re investigating suspected or actual fraudulent or illegal activity. Additionally, if we sell or transfer all or part of our business or assets, we reserve the right to transfer personal information we have about you.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Protection of Personal Information

TalentGrub takes various measures to ensure the privacy and security of the information collected on our website. We have put in place administrative, technical, and physical safeguards to prevent unauthorized access, misuse, and maintain the accuracy of the data. The level of protection varies based on the sensitivity of the information collected and stored.

Your Rights And Choices

We provide you with options regarding the personal information we gather about you and how we communicate with you. If you wish to update your preferences, request that we remove your information from our mailing lists, exercise your rights, or submit a request, you can contact us using the information provided in the “How to Contact Us” section of our Privacy Policy. You may also request access to your personal information or request corrections, amendments, deletions, or blocks of your information in accordance with the law of your jurisdiction. If provided by law, you can withdraw any previously given consent or object to the processing of your personal information on legitimate grounds at any time, and we will respect your preferences going forward.

Data Transfers

The Sites are operated under the laws of the United States. Sometimes, TalentGrub may need to transfer your Information to countries outside of the country where the information was originally collected. By using the Sites, you acknowledge that the data protection and other laws of other countries, including the USA, may provide a less comprehensive or protective standard of protection than those in your country. You consent to your Information being collected, processed, and transferred as outlined in this Privacy Policy and under US law. If you are located in the European Economic Area (“EEA”) or Switzerland, we will comply with applicable legal requirements to provide adequate protection for the transfer of personal information to recipients in countries outside of the EEA or Switzerland.

Linked Sites and Services

Our website may contain links to third-party sites, apps, and services that belong to companies not affiliated with TalentGrub. These companies may have different information practices and privacy policies. We recommend that you review the privacy notices or policies of these sites, apps, or services. Please note that we are not responsible for the privacy practices of any non-TalentGrub sites, apps, or services. We provide these links solely for your convenience and information.

Updates To Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. A notice at the foot of the Policy will indicate when it was most recently updated, including any addenda.

How To Contact Us

TalentGrub welcomes feedback about its Privacy Policy. If you have any questions or comments about this Privacy Policy or your interactions with the Sites, please contact us at contactus@talentgrub.com.

Case Study 2:

HP Employee Retention Solution

Industry Background:

HP, a leading technology company, operates a large call center handling customer inquiries and support. However, they faced a persistent challenge in retaining employees, leading to high turnover rates.

Challenge:

Despite hiring over 200 new employees annually, HP struggled to maintain a stable headcount in their call center. This revolving door phenomenon resulted in significant time and revenue losses for the company.

Solution:

To address this challenge, HP partnered with a consulting firm to develop a tailored hiring plan. The key component of this plan was the deployment of an employee retention specialist, provided at the consulting firm's expense. The specialist was tasked with managing attendance, performance, and engagement of call center employees.

Outcome:

Implementing the hiring plan resulted in substantial cost savings for HP, exceeding $200k annually. Moreover, the improved employee retention positively impacted productivity and customer satisfaction. As a testament to the success of the project, HP began offering quarterly bonuses for effectively managing the call center's workforce.

Case Study 1:

HP Employee Retention Solution

Industry Background:

HP, a leading technology company, operates a large call center handling customer inquiries and support. However, they faced a persistent challenge in retaining employees, leading to high turnover rates.

Challenge:

Despite hiring over 200 new employees annually, HP struggled to maintain a stable headcount in their call center. This revolving door phenomenon resulted in significant time and revenue losses for the company.

Solution:

To address this challenge, HP partnered with a consulting firm to develop a tailored hiring plan. The key component of this plan was the deployment of an employee retention specialist, provided at the consulting firm's expense. The specialist was tasked with managing attendance, performance, and engagement of call center employees.

Outcome:

Implementing the hiring plan resulted in substantial cost savings for HP, exceeding $200k annually. Moreover, the improved employee retention positively impacted productivity and customer satisfaction. As a testament to the success of the project, HP began offering quarterly bonuses for effectively managing the call center's workforce.